Cobrowse Quick Start

For your convenience, Glance generates a customized cobrowse script tag for your account that you can copy and paste into your company website.

1. Find your Cobrowse Script Tag

To find your Cobrowse script tag:

  1. Go to https://www.glance.net/ and click My Account.

  2. Log in to your account using your Glance Address and Password.

  3. Under Account Management, click the Settings tab.

Script Tag Script Tag

  1. In the bottom left corner of the Settings tab, click on Manage your Cobrowse settings. Scroll down to the Script Tag Generator section.

2. Customize the Script Tag

Modify your script tag by updating the attributes. Refer to the Attributes help page for a breakdown of each attribute.

Script Tag Script Tag

Note

Glance recommends that you start with the script tag provided in your account settings, then customize as needed.

3. Add the Script Tag

Once you are finished customizing your script tag, Glance requires the script tag to be added to all pages within the website that will be viewable to the agent during a session. The script tag can be added to the <head> or <body> section of your website.

Link Link

Once a session is in progress, any tagged pages that the visitor navigates to will be included in the session. Pages without the script tag will not be included in a session and will appear to be “paused.” This is shown by the screen darkening on the agent side, as if the visitor has navigated to another website or closed the browser tab.

Info

If your team uses a tag management tool, embeds iframes on your site, or operates a self-hosted setup refer to Advanced Script Tag Management.

Add a button to your website that a customer can click to initiate a Cobrowse Session.

Next Steps

After Glance has been added on the visitor side, a session can be joined using the Agent Join page, or Glance can be implemented on the agent side using one of the following implementation methods:

  • Browser Agent SDK - A fully customizable solution that allows you to determine how a session begins but requires you to implement your own UI.
  • Universal Connector - An agent-side interface that allows agents to join Glance Cobrowse and Mobile Screen Share sessions, includes a UI.